The process - how it all works
What condition do you expect the car to be returned in?
We all know a brand new car won’t stay brand new for too long! We expect there to be acceptable wear and tear on the car, but if there are big dents or severe scratches on the body work, or if the interior is really damaged in some way, you may be charged.
There is a degree of fairness in this and they will not charge for general wear, so if you look after the car, there usually won’t be a cost.
Read more about Fair Wear and Tear in our blog